Warranty And Returns
Best Kiteboarding puts product quality first.
We developed, implemented and continuously improved strict quality control (QC) protocols benefitting from over 15 years of company history. Today there is not a single kite, bar or board which hasn’t been subject to a detailed quality check before making its way into the shipping box.
24 Months Warranty
We feel confident to offer a warranty period of two years on all our products except for Surfboards. Best Kiteboarding warrants all products sold by Best to be delivered free of defects in material or workmanship for as long as it is owned by the original purchaser unless otherwise specified on the product.
Excluded from coverage under this warranty are the following:
- Damage caused by misuse, abuse or neglect.
- Damage caused by improper mounting or adjustment of hardware.
- Damage caused from crashes/slams.
- Normal wear and tear.
- Damage caused by anything other than defects in material or workmanship.
- Damage caused by use of solvents, adhesives or LOC-TITE®.
- Damage caused by use of non-Best hardware for mounting pads/straps.
- Damage to Best products caused by non-Best products.
- Any and all claims for consequential or incidental damages.
All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by Best. Repaired or replaced products are covered for the remainder of the original warranty only. Repaired or replaced items will always be subject to factual product availability. Best will always try to match colors and styles; however, we cannot guarantee that you will receive the exact same looking product back in exchange.
There are no deviating verbal warranty conditions to Best product. Material damage from misuse or any other impact related damage are not covered under this warranty. All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular purpose, are hereby limited to the duration of the written warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. With the exception of any warranties implied by state law as hereby limited, the foregoing express limited warranty is exclusive and in lieu of all other warranties, guarantees, agreements and similar obligations of manufacturer or seller.
This warranty only applies to products bought directly from Best Kiteboarding or an authorized Best dealer. Secondhand purchases, or ebay purchases (and the like) are not covered under warranty, even if the products were listed as “new” or appear to be sold via a shop through such peer-to-peer platform.
This warranty is void if…
- any modification or alteration has been made to the product.
- the product has been previously repaired.
- non Best products were used and resulted in the failure.
If a product is found to be defective by Best, in its sole discretion, Best’s only responsibility shall be limited to repair or replacement of the defective product. Best will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. This warranty is subject to the described limitations in addition to any imposed by virtue of applicable law.
In case you need to apply for warranty based on the listed conditions please our webform for your warranty application.
The warranty applies only to Best products purchased from authorized Best dealers or online on bestkiteboarding.com and is valid for the original purchase.
Additional Conditions for Best Pro Surfboards
Please note that all Best Pro surfboards are shaped completely by hand and we cannot warranty or credit for any type of cosmetic issue(s). A cosmetic issue is considered anything that does not affect the structural integrity or performance of the surfboard, which includes, but is not limited to, the finish on the board, variations in color or in dimensions. If you have an issue with the board you received, you must send photos to us via email within three business days of delivery/pickup of your board.