Our crash replacement program
It’s in the nature of our sport that sometimes tricks go south and even the strongest gear can break. Our crash replacement program offers original owners the least expensive method for exchanging a kite or a board after an impact or accident. The strong forces of a heavy crash or impact can adversely affect your kite or board, causing damage. Certain damages may not be repairable and the warranty does not apply to accidents.
Thus we offer an inexpensive option for obtaining a new Best kite or board with our crash replacement program. The offer is valid within one year from the date of purchase. Best voluntarily offers you the same or a comparable product at a special crash replacement price. If you would need to take advantage of Best’s crash replacement program submit a warranty case indicating it’s a crash replacement case. You will be obliged to provide the damaged product, your original purchase receipt, as well as a detailed description of the accident in order to investigate the incident. The crash replacement service is limited to the original owner and only applies to damage which is affecting safety or functionality of the product. We reserve the right to suspend this service on a case-by-case basis if we determine that damage was caused on purpose or as an intended attempt to take advantage of Best’s policies.