14 Days Satisfaction Guarantee
Register your product!
Register your new Best Kiteboarding product for free on our website within 30 days after purchase and receive an extended warranty of 12 months beyond the legal warranty period of your country! Warranty conditions apply to the extended warranty as well.
14 Days Satisfaction Guarantee
We want our customers to be 100 % satisfied with their Best product. We also believe that you are taking well educated purchase decisions with care. In the rare event that you may change your mind after your purchase, we will help you make your return hassle-free and solution driven.
Please read below our terms and conditions.
Terms and Conditions
- Only applicable to shipping addresses in the US, CA and EU.
- You will be responsible for shipping charges back to us. In case you made use of a Free Shipping promo you will also be billed the outbound shipping cost when you return the product.
- We are obliged to do a thorough check of the used product upon return to the warehouse. When returning a used product, you will be charged :
$/€49 check and refurbishment fee per boards or bars
$/€99 check and refurbishment fee per kite only or packs ( 2×1 / Kite+bar )
- You can only make use of the 14 day free return policy once per product. You cannot use it multiple times on the same product.
- This policy only applies to kites, twin tip boards and bars. No other product can be returned used.
- You must return the product in the original shipping boxes in which the product came.
- Abuse is not covered. You need to return the product with normal wear and tear. Following instances are considered abuse:
Kites
- Scratches on the Dacron
- Rips in the canopy material
- Not air-tight inflation system
- Damage to bridle lines
- Missing sleeve
- Wet or completely dirty
Boards
- Scratches of more than 3cm on the top or bottom sheet
- Broken Footpads or handle
- Broken inserts
- Damaged fins
- Missing fins
Bars
- Grip peeling off
- Damage to lines
- Missing bar bag
Your warranty case
Did you experience any technical issues with your Best product? In case you purchased your product here on bestkiteboarding.com please use the form below to apply for warranty.
Please make sure your product has been registered within the first 30 days after purchase using the Best Product Registration form. When entering your case below also make sure to have all your product details and purchase receipts or invoices at hand. If you have several different cases you would like to claim warranty for always submit each product separately so your cases will be tracked correctly.
