30 DAYS 100% PERFORMANCE SATISFACTION GUARANTEE FOR ONLINE PURCHASES.

At Best Kiteboarding we do not just want you to be happy with our products, we want you to be ecstatic. Because we know it is sometimes impossible to test a kite before you buy it – and to show you how much we believe in our kites – we offer the industry's best online purchase guarantee: If you are not completely satisfied with your kites, we will exchange or refund your purchase for a period of thirty (30) days for any online purchase direct from Best Kiteboarding.

If you are not satisfied with your choice of kiteboarding equipment – if you chose the wrong model, or the wrong size for your local conditions - simply return it, in good working condition, to Best Kiteboarding within 30 days and we will be happy to exchange it for the perfect kite for you, or refund the purchase price.

While no kite is indestructible, we believe our kites - and every piece of equipment we make - are the best available. We stand behind every purchase made online direct from Best with the industry's BEST guarantee. We reserve the right to refuse this guarantee if we feel that the purchaser is abusing this policy.

The 30 Days 100% Performance Satisfaction Guarantee is for Online Purchases from www.bestkiteboarding.com ONLY.

At Best, no one's more important than our customers. We're not happy until you are.

In addition to our thirty (30) days 100% Performance Satisfaction Guarantee for direct online purchases from Best Kiteboarding, we also guarantee everything we sell to be free from defects in materials and workmanship under our “Fair and Reasonable Timeframe” warranty. This Fair and Reasonable Timeframe warranty also extends to any product purchased from our extensive retailer network across the world.

We understand that every kiter is different and that we all use and care for our equipment in different ways. A kiter who kites several times every week might be satisfied with a typical six-month warranty, while a kiter who only kites once a month can reasonably expect his equipment to last much longer than the duration of a standard warranty, and we agree. We see no reason why you should have to pay extra for extended warranty support, especially if you take good care of your gear.

The thinking behind our Fair and Reasonable Timeframe warranty is simple: it is the same quality of service that we would expect for our own gear. If we think it is Fair and Reasonable to replace or repair your kite, then that's what we will do. If you take good care of your gear and don't abuse it, then you deserve to be taken care of as well.

While we are generous with our Fair and Reasonable Timeframe warranty, we DON'T believe the following examples to be reasonable requests:

• If you've been crashing your kite trying to pull off new tricks and your kite is showing signs of repeated crash abuse. Sorry, we don't support physical abuse of any kind.
• If you ride several times a week for several hours each session, and your kite wears out after a few months. Sorry, that's normal wear and tear and is NOT covered.
• If you lose your kite due to carelessness, improper use of safety gear or simply not replacing worn parts, we feel for you, but we can't cover your carelessness.
• If you wipe out while surfing and the kite canopy rips while going through the washing machine spin cycle. Sorry, that sucks, we build them as tough as we can, but Ripstop fabric will never be that tough.
• If your kite or board color changes after extended exposure in the sun. Sorry, discolored graphics are not covered. UV will color your kite gear just like it colors your skin.
• If you tangle your lines and it jumbles into a ball of yarn. Sorry, you may want to donate it to your cat as a new toy!
• If you shred or scratch the bottom of your board on a reef or on the beach, break your fins or snap your board by crashing into rocks. Sorry, while we wish we could control nature, we can't. Otherwise we would order you up some more wind, but we're not that powerful…
• If you attach a digital camera to your kite to tape that gnarly jump you were planning and your kite falls out of the sky and crashes because of the excess weight. Sorry, the warranty only applies when the product is used in an unmodified state. Hire a film crew.
• If you repair your kite and then it gives way again in the same spot you already repaired. Sorry, the warranty only applies to unrepaired and unmodified original equipment.
• If you sell your used kite to your cousin Joe who is just learning to kite and the kite magically gets shredded soon thereafter. Sorry, warranty applies only to original purchaser of equipment.
• If you want a replacement on a kite you purchased eons ago because it “just” fell apart. Sorry, the Fair and Reasonable Timeframe applies only to 2009 and later products.

The above is not an exhaustive list of what we don't believe to be Fair and Reasonable. But if you have a legitimate request and we think it's Fair and Reasonable, you can be assured that we'll provide you with outstanding customer service. We don't like to play God, but we hope you understand that the final warranty decision on whether it's a Fair and Reasonable Timeframe request is up to Best.

So you think you've got a legitimate request? Get in touch with the shop where you bought the gear (the original point of purchase), and the warranty investigation process will begin from there. If you bought the gear from Best online, call us or email us directly. If you bought the gear at one of our Authorized Best dealers, get in touch with them.

The warranty ONLY applies to products bought directly from us or from an Authorized Best dealer. Secondhand purchases, or E-Bay purchases (and the like) are not covered under warranty, even if the products were listed as “new” or appear to be sold via a shop.

This Fair and Reasonable Timeframe Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or jurisdiction. If you have any questions about our limited warranty or would like to schedule a return, simply contact our Customer Service by phone at 1-866-700-BEST, or (561) 243-3737 if you are outside the US or Canada, 9:00 AM to 5:00 PM, EST.

ORDER CANCELLATIONS

While Best Kiteboarding offers only the highest quality products at the most competitive prices, you may need to cancel an order for some particular reason.

Best Kiteboarding does not charge any type of fee for cancellations if requested before we issue shipping instructions to our warehouse. We ship most items the same day the order is placed, often within minutes or the same hour of receiving the order, not days like our competitors. Therefore, we can not guarantee that your order will be cancelled before shipping.

In order to help us cancel your order before we begin the shipping process, please contact our Customer Service Department by phone at 1-866-700-BEST, or (561) 243-3737 if you are outside the US or Canada, before 3 PM EST on the same day you place the order. In the event your order has already shipped, we will be happy to accept a return under the conditions of our limited warranty (see above).

RETURNING MERCHANDISE

Products can be returned direct to Best only if Best Kiteboarding provides a Return Manufacturer Authorization (RMA) in advance. The Return Manufacturer Authorization must be clearly labeled on the outside of the package, or the package will be refused and returned to you. Best is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to Best within 7 days of the date that the RMA was issued (you may ship by any method you choose). Please retain your shipping confirmation for proof of shipping within 7 days of RMA creation until you have received a refund or exchange from Best for the returned product. Any return that is not shipped within the 7 day window will be refused, and the RMA will be null and void.

To get an RMA#, follow these instructions:

1. Call Best Kiteboarding's customer service at 1-866-700-BEST, or (561) 243-3737 if you are outside the US or Canada.

2. Secure your equipment inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping. Make sure to include all packaging, including any protective wrapping. Please also include a copy of the original packing slip with your return.
3. Write your RMA number on the box in LARGE letters next to the shipping address. For example, “RMA 1140.”

4. Ship the item to:

Best Kiteboarding
Returns Department
1405 Poinsettia Drive, Suite 10
Delray Beach, FL 33444-1251

Any unauthorized or improperly packaged merchandise will be returned to sender.

Items not purchased directly from Best Kiteboarding (via www.bestkiteboarding.com or through our toll-free telephone number) still receive the same Fair and Reasonable Timeframe Warranty, but are warranted through the original place of purchase only. Please contact the original place of purchase for warranty claims. Again, the 30-Day No Questions Asked 100% Guarantee is for Online purchases only.

DAMAGES DURING SHIPPING

While it is unlikely that your items will be damaged during shipping, it can happen from time to time. Best Kiteboarding does everything possible to ensure the safe delivery of items purchased from us.

However, in the unlikely instance of damage occurring during shipping, it is the customer's responsibility to notify the shipper and Best Kiteboarding immediately. If you notice any visual damage to a box when you receive it, we recommend inspecting the contents immediately to ensure they have arrived undamaged and that no items are missing. You should ask the driver to document that the box arrived damaged. Often the shipper will want to inspect the box and packaging materials, so be sure to retain everything until instructed otherwise by the shipper.

If the damaged item is found after the driver has left your premises, contact the shipper at once:

UPS – 800-742-5877

FedEx - 800-463-3339

US Postal Service – 800-275-8777