Kiteboarding's BEST Warranties
30 DAYS NO QUESTIONS ASKED 100% GUARANTEE FOR ONLINE PURCHASES.
At Best Kiteboarding we do not just want you to be happy with our products, we want you to be ecstatic. To show you how much we believe in our kites, we offer the industry’s BEST guarantee: no questions asked exchange or refund for thirty (30) days on everything we sell! Even if your dog eats it. No one else is that confident about the quality of their kites.
If you are not absolutely satisfied with your choice of kiteboarding equipment for any reason at all - maybe you chose the wrong model, or the wrong size for your local conditions - simply return it to Best Kiteboarding and we will be happy to exchange it for the perfect kite for you, or refund your full purchase price.
While no kite is indestructible, we believe our kites and every piece of equipment we make will meet the BEST standards. We stand behind all of our high quality products with the industry’s BEST guarantee: you can return your kite even if you had a gnarly crash and the kite was damaged within the first thirty (30) days of purchase! Though we reserve the right to refuse this guarantee if we feel that the purchaser is abusing this awesome policy.
At Best Kiteboarding no one is more important than our customers. We’re not happy until you are.
If the thirty (30) day No Questions Asked Guarantee is not enough to make you feel secure that you are getting the BEST products for your money, Best Kiteboarding also guarantees everything we sell for ninety (90) days from the date of purchase to be free from major defects in materials and workmanship.
The ninety (90) day parts and workmanship warranty is subject to the following limitations
* The warranty is valid only when the product is used for normal recreational activities, and does not cover products used in rental or teaching operations.
* This warranty does not cover damage caused by misuse, abuse, neglect or normal wear and tear including, but not limited to: punctures, rigging with other than Best Kiteboarding components ordinarily used with the warranted item, damage due to excessive sun exposure, damage due to over-inflation of the bladders, damage caused by improper handling or storage, damage caused by use in waves or shore breaks, damage caused by high speed crashes, accidents or damage caused by anything other than defects in the material and workmanship.
* This warranty is void if any unauthorized repair, change or modification has been made to any part of the equipment. This warranty excludes used, pre-owned, or demo gear sold on bestkiteboarding.com.
* The warranty is good from the date of the original purchase only. This warranty extends only to the original purchaser of the Best product covered by the warranty and it does not extend to subsequent purchasers or third parties.
* This warranty excludes any damages to persons or property caused by, or related to, mechanical failure or accidents. Best Kiteboarding will not be responsible for any costs, losses or damages incurred as a result of loss or use of any of our products and/or any other damages or losses.
Best Kiteboarding will make the final warranty determination, which may require inspections and/or photos of the equipment, which clearly show the defect(s).
This is the only warranty we make to you and is in lieu of all other warranties, express or implied. We expressly disclaim any and all liability for bodily injury or death and for incidental and consequential damages to the maximum extent permitted by law.
There are no warranties, which extend beyond the warranty specified herein. The duration of any implied warranties are hereby limited to the ninety (90) day duration of our express warranty.
This Limited Warranty gives you specific legal rights. You may also have other rights that may vary from state to state or jurisdiction. If you have any questions about our limited warranty or would like to schedule a return, simply contact our Customer Service by phone at 1-866-700-BEST, or (561) 243-3737 if you are outside the US or Canada, 9:00 AM to 5:00 PM, EST.
While Best Kiteboarding offers only the highest quality products at the most competitive prices, you may need to cancel an order for some particular reason.
Best Kiteboarding does not charge any type of fee for cancellations if requested before we issue shipping instructions to our warehouse. We ship most items the same day the order is placed, often within minutes or the same hour of receiving the order, not days like our competitors. Therefore, we can not guarantee that your order will be cancelled before shipping.
In order to help us cancel your order before we begin the shipping process, please contact our Customer Service Department by phone at 1-866-700-BEST, or (561) 243-3737 if you are outside the US or Canada, before 3 PM EST on the same day you place the order. In the event your order has already shipped, we will be happy to accept a return under the conditions of our limited warranty (see above).
Products can be returned direct to Best only if Best Kiteboarding provides a Return Manufacturer Authorization (RMA) in advance. The Return Manufacturer Authorization must be clearly labeled on the outside of the package, or the package will be refused and returned to you. Best is not liable for loss of items returned without an RMA in advance. All merchandise with an RMA must be shipped back to Best within 7 days of the date that the RMA was issued (you may ship by any method you choose). Please retain your shipping confirmation for proof of shipping within 7 days of RMA creation until you have received a refund or exchange from Best for the returned product. Any return that is not shipped within the 7 day window will be refused, and the RMA will be null and void.
To get an RMA#, follow these instructions:
- Call Best Kiteboarding’s customer service at 1-866-700-BEST, or (561) 243-3737 if you are outside the US or Canada.
- Secure your equipment inside the original shipping box. If the original packaging materials are unavailable, you must obtain and use similar packaging materials and make every effort to ensure that the product is not damaged during shipping. Make sure to include all packaging, including any protective wrapping. Please also include a copy of the original packing slip with your return.
- Write your RMA number on the box in LARGE letters next to the shipping address. For example, “RMA 1140.”
- Ship the item to:
1405 Poinsettia Drive, Suite 10
Delray Beach, FL 33444-1251
Any unauthorized or improperly packaged merchandise will be returned to sender.
Items not purchased directly from Best Kiteboarding (via www.bestkiteboarding.com or through our toll-free telephone number) still receive the same 30-day guarantee and 90-day warranty, but are warranted through the original place of purchase only. Please contact the original place of purchase for warranty claims.
DAMAGES DURING SHIPPING
While it is unlikely that your items will be damaged during shipping, it can happen from time to time. Best Kiteboarding does everything possible to ensure the safe delivery of items purchased from us.
However, in the unlikely instance of damage occurring during shipping, it is the customer's responsibility to notify the shipper and Best Kiteboarding immediately. If you notice any visual damage to a box when you receive it, we recommend inspecting the contents immediately to ensure they have arrived undamaged and that no items are missing. You should ask the driver to document that the box arrived damaged. Often the shipper will want to inspect the box and packaging materials, so be sure to retain everything until instructed otherwise by the shipper.
If the damaged item is found after the driver has left your premises, contact the shipper at once:
UPS – 800-742-5877
FedEx - 800-463-3339
US Postal Service – 800-275-8777